Great Job: How to Give and Receive Feedback Well
Great Job: How to Give and Receive Feedback Well
Dec. 1, 2022
Giving feedback is an art, and in this episode, med-ed all-star Christina Shenvi, MD, and EMRA*Cast host Chris Reilly, MD, take us on a deep dive into the psychology of feedback: what is it, why we need it, and how to give and receive feedback well. This conversation is packed with evidence, pearls, and a challenge you should strive to achieve every day. Go ahead and bookmark this; you’re going to want to listen more than once.
Host
Christopher Reilly, MD
Maimonides Medical Center Medical Education Fellowship
@docreilles | Instagram: docreilles
EMRA*Cast Episodes
Guest
Christina Shenvi, MD, PhD, MBA, FACEP
Associate Professor of Emergency Medicine, University of North Carolina
President, Association for Professional Women in Medical Sciences
Director of the UNC Office of Academic Excellence
Former competitive ballroom dancer | Mom of 4
@clshenvi
Giving feedback is an art, and in this episode, med-ed all-star Christina Shenvi, MD, and EMRA*Cast host Chris Reilly, MD, take us on a deep dive into the psychology of feedback: what is it, why we need it, and how to give and receive feedback well.
Overview: Giving feedback is an art, and in this episode, med-ed all-star Christina Shenvi, MD, and EMRA*Cast host Chris Reilly, MD, take us on a deep dive into the psychology of feedback: what is it, why we need it, and how to give and receive feedback well. This conversation is packed with evidence, pearls, and a challenge you should strive to achieve every day. Go ahead and bookmark this; you’re going to want to listen more than once.
TAKE-HOME POINTS
- We need feedback to develop expertise, and we develop expertise through deliberate practice.
- Learners are not good at assessing their own performance; helpful feedback can be a mirror to that performance.
- Effective feedback should be:
- Specific
- Timely
- Actionable
- Credible
- Develop a feeling of psychological safety and belonging with your learners.
- Helpful feedback communicates a feeling of encouragement and belonging for the learner.
- Feedback fails when learners feel blamed, threatened, hopeless, or attacked.
- Feedback can bring you into the learning zone - the area between the panic/terror zone and the comfort zone (ie, pushing someone out of their comfort zone without pushing them over the edge)
- To receive feedback, you must be open to change by establishing a growth mindset rather than a fixed mindset.
Foundational Evidence
- Rosenthal R, Jacobson L. Teachers’ expectancies: Determinants of pupils’ IQ gains. Psych Rep. 1966;19:115-118.
- (See also: Pygmalion effect)
- Yeager DS, Purdie-Vaughns V, Garcia J, et al. Breaking the cycle of mistrust: Wise interventions to provide critical feedback across the racial divide. J Exp Psychol Gen. 2014;143(2):804-824.
- Edwards R. An experiment in student self-assessment. BJET. 1989.
More Resources
- Kruger J, Dunning D. Unskilled and unaware of it: How difficulties in recognizing one’s own incompetence lead to inflated self-assessments. J Pers Soc Psychol. 1999;77(6):1121-1134.
- Watling C, Driessen E, van der Vleuten CPM, Lingard L. Learning culture and feedback: an international study of medical athletes and musicians. Med Educ. 2014;48(7):713-723.
- Daniel Coyle. Culture Code: The Secrets of Highly Successful Groups. Bantam; 2018.
